Privacy Policy

1. GENERAL

The website 2thelittlestore.com was created to serve its customers and respond to their needs. Visitors of the website are not required to reveal their identity unless they wish to do so. Users are asked to provide personal data only if they choose to register, place an order, complete a transaction, or contact us.

2. LEGISLATION

The processing of personal data is carried out in accordance with:

• Regulation (EU) 2016/679 (GDPR)
• Applicable Greek and European legislation on personal data protection
• Law 3471/2006 (electronic communications)
• Decisions of the Hellenic Data Protection Authority (HDPA)
• Consumer Protection Law 2251/1994
• Distance selling legislation (Law 4512/2018)

For any dispute arising from the use of the online store 2thelittlestore.com, the Courts of Greece, shall have exclusive jurisdiction.

According to Directive 2013/11/EU and Regulation (EU) 524/2013, consumers may use the Online Dispute Resolution (ODR) platform available at:
https://webgate.ec.europa.eu/odr

3. PERSONAL DATA COLLECTED

Personal data may be collected when the user:

• registers as a customer
• places an order
• completes a payment
• contacts us
• participates in promotional activities
• connects via third-party platforms (Google, Facebook, iOS, Android)

Data collected may include:

• name, surname
• address, shipping details
• telephone number, email address
• IP address
• order and transaction details

Payment card details are processed exclusively by certified payment providers and are not stored by the e-shop.

4. PURPOSE & LEGAL BASIS OF PROCESSING

4.1 Purpose

Personal data are processed for:

• communication with customers
• order confirmation, execution and delivery
• customer support
• legal and tax compliance
• improvement of website services and user experience

4.2 Legal Basis

Processing is based on:

• performance of a contract (orders)
• compliance with legal obligations
• legitimate business interest
• user consent (where required)

4.3 Marketing Communication

Marketing communication (newsletters, offers) is sent only after explicit user consent.
Users may withdraw consent at any time via the unsubscribe link or by contacting us.

5. DATA SHARING & RETENTION

5.1 Data Sharing

Personal data are shared only with trusted partners necessary for:

• order fulfillment
• payment processing
• shipping
• legal or accounting compliance

All partners comply with GDPR.

5.2 Business Transfer

In case of merger, acquisition or transfer of assets, personal data may be transferred in accordance with applicable data protection laws. Users will be informed accordingly.

5.3 Retention Period

Personal data are retained:

• order & accounting data: as required by tax law (up to 10 years)
• customer accounts: until deletion request
• marketing data: until consent withdrawal
• technical/log data: limited period for security & analytics

6. DATA SECURITY

The website uses TLS 256-bit encryption.
Appropriate technical and organizational measures are implemented to protect personal data from unauthorized access, loss, or misuse.

Access to personal data is limited to authorized personnel only.
In case of a data breach, legal notification obligations will be fulfilled.

7. USER RIGHTS

Users have the right to:

• withdraw consent
• access their personal data
• correct or update data
• request deletion
• restrict processing
• object to processing
• data portability
• lodge a complaint with the supervisory authority

Requests can be submitted via email or user account login. Identity verification may be required.

8. CONTACT DETAILS

• Data Controller: Eva Dima
• [email protected]
• +30 22730 62111

Users may also access and manage their data through their account on 2thelittlestore.com.

9. COOKIES POLICY

9.1 Cookies

The website uses cookies to ensure proper functionality and improve user experience. Cookies may include:

• necessary cookies
• analytics cookies
• marketing cookies (only with consent)

9.2 Third-Party Cookies

Third-party providers (e.g. Google Analytics) may place cookies according to their own privacy policies.

9.3 Consent

Users may manage or withdraw cookie consent at any time via browser settings or the cookie banner.

10. ACCEPTANCE

By using 2thelittlestore.com, users acknowledge and accept this Privacy Policy and the Terms & Conditions. The company reserves the right to modify this policy at any time. Updates will be published on the website.