EXCHANGES & RETURNS
If you wish to change the product you bought, you need to apply a request through email at firstname.lastname@example.org within fourteen (14) calendar days of the delivery date and send the product(s) within three (3) calendar days of the approval date of it from us. Please notice that the product must be unworn, in a perfect condition with all tags still attached and in the original packing. Once we receive your return, you will be informed from us through email and then you will to have make a new order through email or phone within fourteen (14) calendar days and mention your previous order ID. If the new product of your order is at a higher price than the exchanged one, you will be informed from us to pay the difference of the price. Otherwise, if the new product is at a lower price than the exchanged one, we will return you the relevant amount. At both cases, the deposit of money is made within the next seven (7) working days.
The receipt of the payment is obligatory for both returns & exchanges.
For orders within Greece the charge of the return is 2 € and the charge of the exchange is 2 € with the shipping company of our choice otherwise you can choose the courier company that you prefer with the equivalent shipping costs.
For orders out of Greece (countries of European Union) you will be charged for the return with the shipping costs of each courier company that you will choose. The cost for the exchange will be charged according to the normal shipping costs (depending of the destination country).
Faulty/wrongly supplied products
If the product you received is faulty or we have sent the wrong item, please contact us through email or phone quoting your order number, the details of the product, the reason for return and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have fourteen (14) calendar days from receipt of the faulty or wrongly supplied items to return them to us. In this case you will not be charged with shipping costs.