Returns Policy

RETURN POLICY

Supporting e-Commerce and highlighting the benefits of internet using in daily shopping, “2thelittlestore.com” gives the visitor/user/client the opportunity, through complete descriptions of products posted on its pages, to enjoy the privilege of quick, easy and direct contact to the products available from his/her computer screen.

Terms and conditions for the return of defective or non-defective products are quoted below.

1) Each order is a sale offer from the online store to the customer. With the confirmation of the order, a product’s contract of sale is drawn up and the product bears the properties described in the electronic platform and by type, quantity, unit and total price formed in the final stage of completion and confirmation of the order. Due to this contract the e-shop is obliged to deliver the ordered quantity of the specific products to the client and on the other hand the client is obliged to pay the mentioned price.

2) The description of each product on the online store states whether the products can be returned or not (“refundable” or “non-refundable”). Products may be delivered to the client into 30 – 60 calendar days. In case of delay the client will be instantly informed. Delay on delivery cannot be considered a reason for complaint, unless it exceeds 90 calendar days.

[2.1] NON-REFUNDABLE PRODUCTS

Return of products with a “non-refundable” state is not accepted and the client cannot ask for refund or compensation of any kind.

[2.2] RETURN PRODUCTS THAT LACK DENOMINATED CAPACITY

Ιn case other than the sold items or items that differ substantially from the ones ordered or items that lack substantially denominated capacity as described on the online store are delivered, the client has the right to return the products, in good and unused condition, necessarily along with all the accompanied documents and its full packing. In this case the costs of returning the products to company as well as customer reimbursement costs are borne by the company as long as the company-proposed return method is followed. The E-shop reserves the right to check the contract (order) and verify the error regarding the type, quantity and quality of the returned items, before refunding.

[2.3] RETURN OF DEFECTIVE PRODUCTS

In case the product delivered to the client has a manufacturing defect of a type that doesn’t allow its use (substantial defect) and under the condition that the client noticed the e-shop as soon as he/she received or mostly into 3 days since he/she obtained natural possession of the product, the client has the below rights ; (a) to return the product in good and unused condition necessarily along with all the accompanied documents and its full packing into 7 calendar days and ask for its replacement / repair by the company or (b) to return the product in good and unused condition necessarily along with all the accompanied documents into 7 calendar days and its full packing and ask for a refund.

If the client chooses the replacement option, the client is charged with the shipping costs to the company and the company with the shipping costs of the replaced or repaired product. After returning the products, the mentioned by the customer defect is checked and the client is informed about the results of the inspection. If the defect is found, the product is repaired / replaced and returned to the client. Otherwise, in case it is not possible for the product to be repaired and no other product with similar or better characteristics or corresponding value can be found by the company, the transaction is canceled and the return of the money of the initial purchase is done in the way that the customer and the company agree or in the same way as the initial payment.

In case of a credit card charge, the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed with any transaction under the contract concluded with the customer without relevant responsibility of the company. The company after this information does not bear any responsibility for the time and manner of execution of the dispute, which is regulated by the aforementioned contract. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer. In case products are returned damaged or defective, the online store has the right to claim compensation from the client, the amount of which will be determined by the status of the products. Additionally the online store may also make unilaterally and without delay a total or partial offsetting of its claim against the client.

[2.4] RETURN OF NON-DEFECTIVE PRODUCTS – RIGHT OF UNJUSTIFIED WITHDRAWAL

The consumer has the right to withdraw within 14 calendar days without any penalty and without stating any reason. The deadline is considered complied if notification of withdrawal has been sent before the expiration of the time limit. The declaration of withdrawal shall be made in writing or electronically by a simple letter stating the details of the document (number, date, name), the description of the product for which the withdrawal is made and the contact details of the withdrawal.

If the consumer exercises the right of withdrawal in time he/she is obliged to pay exclusively, as soon as possible, the price for the financial service provided to him/her by the supplier (e-shop) in accordance with the distance contract. If the product is already delivered to the client, he/she may return the product into 14 calendar days since receiving exactly to the condition in which it was received, not-opened packaging in excellent condition with all its accessories and accompanying documents. It is emphasized that return may be accepted by the company only under the condition that the client has paid any amount charged by the company for a) the shipment of the item to him/her, b) the shipping costs for the return of the item to the company and also c) the VAT included in the Invoice or Receipt

Following the declaration of withdrawal, there are 2 options :

  1. A) with client’s request, the company is obliged to reimburse the price received within 14 days of receipt of the products. Delivery shipping costs are not refundable if the client has chosen a delivery method other than the cheapest standard delivery method offered by the company. The return of the money of the initial purchase is done in the way that the customer and the company agree or in the same way as the initial payment. In case of a credit card charge, the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed with any transaction under the contract concluded with the customer without relevant responsibility of the company. The company after this information does not bear any responsibility for the time and manner of execution of the dispute, which is regulated by the aforementioned contract. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer. In case products are returned damaged or defective, the online store has the right to claim compensation from the client, the amount of which will be determined by the status of the products. Additionally the online store may also make unilaterally and without delay a total or partial offsetting of its claim against the client.
  2. B) If the client wishes, he / she can ask in written (by e-mail) by the company either to replace / exchange the product with another of the same price, or to credit in his / her personal profile account, the amount corresponding to the product’s price, which the customer can redeem in the future with new purchases, using a coupon issued for the credit. In that case, the company has no obligation to reimburse the price received (including VAT). If the client chooses replacement or credit, the “client” has to pay any amount charged by the company for a) the shipment of the RETURNED item to him/her, b) the shipping costs for the return of the item to the company and the “company” is burdened with any amount charged for the shipment of the NEW item to the client.

[2.5] It is emphasized that the right of withdrawal CANNOT be exercised (a) in case of contracts whose execution has been fully completed by both parties with an explicit request of the consumer (written or by any other fixed mean available and accessible to the recipient) before he/she exercises the right of withdrawal or (b) in case the execution began with the prior explicit consent of the customer and with his/her acknowledgment that he/she will lose the right of withdrawal as soon as the contract is fully executed by the company or (c) in case the product was manufactured according to the specifications of the consumer or was clearly individualized.

[2.6] The client is responsible for compensating the company if he/she used anything else than what is necessary for the determination of the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and operation of the goods should be done based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and yet without opening the packaging of the products and putting in operation the good. The company is willing to inform the client of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the package or putting the products in operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for the reduction of the value of the product. The reduction in value from the opening of the package and subsequently from the designation of the product as second-hand is considered on a case-by-case basis and determined by the company and is usually in the range of 20% -30%. and by mutual offsetting.

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