Exchanges
If you wish to change the product you bought, you need to apply a request through email at info@2thelittlestore.com within fourteen (14) calendar days of the delivery date and send the product(s) within three (3) calendar days of the approval date of it from us. Please notice that the product must be unworn, in a perfect condition with all tags still attached and in the original packing. Once we receive your return, you will be informed from us through email and then you will to have make a new order through email or phone within fourteen (14) calendar days and mention your previous order ID. If the new product of your order is at a higher price than the exchanged one, you will be informed from us to pay the difference of the price. In case undesirable product you must return the product and choose other one product of equal or greater value. At both cases, the deposit of money is made within the next seven (7) working days.
The receipt of the payment is obligatory for both returns & exchanges.
Charges
For orders within Greece the charge of the return is 5 € and the charge of the exchange is 5 € with the shipping company of our choice otherwise you can choose the courier company that you prefer with the equivalent shipping costs.
For orders out of Greece (countries of European Union) you will be charged for the return with the shipping costs of each courier company that you will choose. The cost for the exchange will be charged according to the normal shipping costs (depending of the destination country).
Faulty/wrongly supplied products
If the product you received is faulty or we have sent the wrong item, please contact us through email or phone quoting your order number, the details of the product, the reason for return and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have fourteen (14) calendar days from receipt of the faulty or wrongly supplied items to return them to us. In this case you will not be charged with shipping costs.
RETURN POLICY
Eva & Stella Dimas
2thelittlestore Logotheti Lykoyrgoy 10 83103 Pythagoreion Samos Greece
mob 0306971972610
OUR ONLINE STORE DOESNT GIVE A REFUND
Supporting e-Commerce and highlighting the benefits of internet using in daily shopping, “2thelittlestore.com” gives the visitor/user/client the opportunity, through complete descriptions of products posted on its pages, to enjoy the privilege of quick, easy and direct contact to the products available from his/her computer screen.
Terms and conditions for the return of defective or non-defective products are quoted below.
1) Each order is a sale offer from the online store to the customer. With the confirmation of the order, a product’s contract of sale is drawn up and the product bears the properties described in the electronic platform and by type, quantity, unit and total price formed in the final stage of completion and confirmation of the order. Due to this contract the e-shop is obliged to deliver the ordered quantity of the specific products to the client and on the other hand the client is obliged to pay the mentioned price.
2) . Products may be delivered to the client into 8 to 10 calendar days. In case of delay the client will be instantly informed. Delay on delivery cannot be considered a reason for complaint, unless it exceeds 60 calendar days.
3) Returns to non-EU countries are not accepted unless the customer covers the customs clearance and taxes.
[2.1] NON-REFUNDABLE PRODUCTS
All products are non-refundable and the client cannot ask for refund or compensation of any kind.
In case of return of products, a change is made with a coupon of equal value of the product.
the coupon is valid for one year The shipping for the new item is free.
[2.2] RETURN PRODUCTS THAT LACK DENOMINATED CAPACITY
Ιn case other than the sold items or items that differ substantially from the ones ordered or items that lack substantially denominated capacity as described on the online store are delivered, the client has the right to return the products, in good and unused condition, necessarily along with all the accompanied documents and its full packing. In this case the costs of returning the products to company as well as customer reimbursement costs are borne by the company as long as the company-proposed return method is followed. The E-shop reserves the right to check the contract (order) and verify the error regarding the type, quantity and quality of the returned items, before refunding.
[2.3] RETURN OF DEFECTIVE PRODUCTS
In case the product delivered to the client has a manufacturing defect of a type that doesn’t allow its use (substantial defect) and under the condition that the client noticed the e-shop as soon as he/she received or mostly into 3 days since he/she obtained natural possession of the product, the client has the below rights ; (a) to return the product in good and unused condition necessarily along with all the accompanied documents and its full packing into 7 calendar days and ask for its replacement / repair by the company or (b) to return the product in good and unused condition necessarily along with all the accompanied documents into 7 calendar days and its full packing and ask for a refund.
If the client chooses the replacement option, the client is charged with the shipping costs to the company and the company with the shipping costs of the replaced or repaired product. After returning the products, the mentioned by the customer defect is checked and the client is informed about the results of the inspection. If the defect is found, the product is repaired / replaced and returned to the client. Otherwise, in case it is not possible for the product to be repaired and no other product with similar or better characteristics or corresponding value can be found by the company, the transaction is canceled and the return of the money of the initial purchase is done in the way that the customer and the company agree or in the same way as the initial payment.
In case of a credit card charge, the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed with any transaction under the contract concluded with the customer without relevant responsibility of the company. The company after this information does not bear any responsibility for the time and manner of execution of the dispute, which is regulated by the aforementioned contract. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer. In case products are returned damaged or defective, the online store has the right to claim compensation from the client, the amount of which will be determined by the status of the products. Additionally the online store may also make unilaterally and without delay a total or partial offsetting of its claim against the client.
[2.4] RETURN OF NON-DEFECTIVE PRODUCTS – RIGHT OF UNJUSTIFIED WITHDRAWAL
The consumer has the right to withdraw within 14 calendar days without any penalty and without stating any reason. The deadline is considered complied if notification of withdrawal has been sent before the expiration of the time limit. The declaration of withdrawal shall be made in writing or electronically by a simple letter stating the details of the document (number, date, name), the description of the product for which the withdrawal is made and the contact details of the withdrawal.
If the consumer exercises the right of withdrawal in time he/she is obliged to pay exclusively, as soon as possible, the price for the financial service provided to him/her by the supplier (e-shop) in accordance with the distance contract. If the product is already delivered to the client, he/she may return the product into 14 calendar days since receiving exactly to the condition in which it was received, not-opened packaging in excellent condition with all its accessories and accompanying documents. It is emphasized that return may be accepted by the company only under the condition that the client has paid any amount charged by the company for a) the shipment of the item to him/her, b) the shipping costs for the return of the item to the company and also c) the VAT included in the Invoice or Receipt.
Following the declaration of withdrawal, there are 2 options :
[2.5] It is emphasized that the right of withdrawal CANNOT be exercised (a) in case of contracts whose execution has been fully completed by both parties with an explicit request of the consumer (written or by any other fixed mean available and accessible to the recipient) before he/she exercises the right of withdrawal or (b) in case the execution began with the prior explicit consent of the customer and with his/her acknowledgment that he/she will lose the right of withdrawal as soon as the contract is fully executed by the company or (c) in case the product was manufactured according to the specifications of the consumer or was clearly individualized.
[2.6] The client is responsible for compensating the company if he/she used anything else than what is necessary for the determination of the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and operation of the goods should be done based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and yet without opening the packaging of the products and putting in operation the good. The company is willing to inform the client of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the package or putting the products in operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for the reduction of the value of the product. The reduction in value from the opening of the package and subsequently from the designation of the product as second-hand is considered on a case-by-case basis and determined by the company and is usually in the range of 20% -30%. and by mutual offsetting.
